Cancellation and Refund Policy

CANCELLATION

Customers may cancel booking at any time before the appointment is being carried out. Once the services job is done (Completed), no refund or cancellation is allowed. Unless below:

Once the booking is confirmed, cancellation of booking can be change to another date. (There is no penalty charge for change of booking)
For cancellation 3 days prior to the booking date, there is a 25% cancellation fee imposed and balance will be transferred to Customer.
For cancellation less than 24hrs prior to the booking date, no refund will be provided, due to time allocated by the artist.

EXCHANGE

In any case after your booking is confirmed, Customer may wish to change services prior to the appointment date, you may request for the change or exchange of services, provided the artist availability and the pricing is the same. Customer will need to top-up the balance if the exchange service is cost more.

REFUND

Upon completion of the cancellation process, the Company shall refund within fourteen (14) working days by cancelling the credit card transaction in case of payment by credit card or by depositing the amount paid by the buyer in the BeauChic account.

Refund or Exchange or Cancellation will not be applicable for the following situations:

After the service job being carried out (Completed)

PAYMENT

All payment must be made upon booking of services, payment can be by Direct Bank Transfer to Beauchic, or Paypal, Favepay, Touch n’ Go e-Wallet, Grabpay.

Payment can be in minimum of RM50 or in full for secure the booking artist slot.

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