πŸ”’ CANCELLATION & RESCHEDULING POLICY

CANCELLATION

Customers may request cancellation before the appointment date.
Once the service has been carried out (Completed), no cancellation or refund will be allowed.

After booking confirmation:

1️⃣ Rescheduling

  • One (1) reschedule is allowed without penalty, subject to artist availability.
  • The new date must be within a reasonable timeframe agreed by Beauchic.

2️⃣ Cancellation β‰₯ 3 days before service date

  • A 30% cancellation fee will be deducted.
  • The remaining balance will be refunded to the Customer.

3️⃣ Cancellation < 24 hours before service date

  • No refund will be provided.
  • This is due to the artist’s time being reserved and no replacement booking possible.

πŸ”„ SERVICE CHANGE / EXCHANGE

After booking confirmation, Customers may request to change or upgrade services, subject to:

  • Artist availability
  • Same appointment date and time

If the new service costs more, the price difference must be topped up.
Downgrades or exchanges to lower-value services are not refundable.

πŸ’° REFUND POLICY

  • Approved refunds will be processed within fourteen (14) working days.
  • Refunds will be made via the original payment method, or by bank transfer if applicable.

Refunds are NOT applicable under the following conditions:

  • After the service has been carried out (Completed)
  • Cancellations made less than 24 hours before the appointment

πŸ’³ PAYMENT POLICY

  • Full payment or minimum 50% deposit is required to secure an artist slot.
  • Remaining balance (if any) must be settled at least 1 day before service.
  • Accepted payment methods:
    • Direct Bank Transfer
    • FavePay
    • Touch β€˜n Go eWallet
    • GrabPay

Bookings are only considered confirmed after payment is received.

πŸ“ž NEED HELP?

For any enquiries regarding cancellation, rescheduling, or refunds:
πŸ“§ enquiry@beauchic.my
πŸ“² WhatsApp: 017-446 5198